SEND A CASE TODAY1. Print RX
Download and print the RX form and any additional preference forms. For additional supplies, request supplies here. 2. Schedule your case Write the requested return date on the RX. In the case of any concerns, or questions, please call 215-293-9760. 3. Call for case pick-up If local, call our toll-free line at 215-293-9760 to schedule a pick-up. 4. Case packing and shipping If not local, please refer below to Required Case Materials, Cosmetic Case Checklist, and Shipment Preparation guidelines. Download our UPS labels and attach them to your package or call us for a pick-up. |
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REQUIRED CASE MATERIALS
For best results, please include the following with your case:
- Both maxillary and mandibular preoperative casts. Mark the outline of the required tissue contouring that will be performed at the time of prepping on the cast.
- Diagnostic wax-ups
- Bite Registration
- Full-arch impression trays preferred
- Smile design or request a smile catalog from us
COSMETIC CASE CHECKLIST
Checklist of Items Needed to Complete a Cosmetic Case:
- Photos of pre-op teeth with shade guide from different angles
- Photos of preps with stump shade tabs
- Photos of temporaries, full face including eyes.
- Photos of temporaries, eye to chin relaxed lip position
- Model of pre-op
- Model of temporaries
- Bite registration
- Full arch impression
- Stick bite (vertical and horizontal plane parallel to interpupillary line)
- Detailed lab slip expressing goals for your patient
- Indicate the desired length of final restorations
SHIPMENT PREPARATION
- Remove all previous markings and stickers on the package
- Disinfect all case materials, place them in the bag, and seal them
- Wrap each model individually with bubble wrap or foam padding
- Fill empty spaces with additional bubble wrap
- Remove models from the articulator, wrap them individually, anchor it in the box
- Face-bow and other enclosures should be wrapped separately
- Shipping any type of alginate: put Rx in a separate sealed plastic bag and staple to the bag
- Shipping loose crowns, bridges, implant parts, and shade tabs: Place in a separate small container or sealed plastic bag and staple to the Rx.
- Include the patient’s name and staple it to the Rx
- Place any photos or slides that accompany the case in a plastic bag.
- If shipping multiple cases in one box, bag each case separately
- Apply the shipping label to the case box and tape the box shut
5. Track your case
Create a doctor portal account to view, monitor, and track your case anytime and anywhere.
Create a doctor portal account to view, monitor, and track your case anytime and anywhere.
THE DENTAL LAB TURN AROUND SCHEDULE
Crown and bridge
Restoration |
Days in the lab |
PFMs |
12-14 days |
Full Contour Lithium Disilicate |
6 days |
Full Contour Zirconia |
6 days |
Implants
Restoration |
Days spent in the lab |
Basic |
2-3 weeks |
REMOVABLE
Restoration |
Days spent in the lab |
Trays and Bite Blocks |
3 days |
Repairs |
2 days |
Set ups (Partial/Full) |
5-6 days |
Finish (Partial/Full) |
5-6 days |
Reline |
3 days |
Flexi partial set up |
5-6 days |
Flexi partial finish |
5 days |
THE DENTAL LAB SHIPPING FEES
Crown and Bridge
Number of Days |
Fees |
Number of Units |
5 Days |
$100 |
1 Unit |
4 Days |
$125 |
1 Unit |
3 Days |
$150 |
1 Unit |
2 Days |
$200 |
1 Unit |
1 Day |
$250 |
1 Unit |
Additional $15 for morning arrival.
DENTURE SET UP RUSH
Number of Days |
Fees |
Arches |
4 Days |
$125 |
Both arches included |
3 Days |
$150 |
Both arches included |
2 Days |
$200 |
Both arches included |
1 Days |
$250 |
Both arches included |
Additional $15 for morning arrival.
Denture Finish Rush
Number of Days |
Fees |
Arches |
4 Days |
$125 |
Both arches included |
3 Days |
$150 |
Both arches included |
2 Days |
$200 |
Both arches included |
1 Days |
$250 |
Both arches included |
Additional $15 for morning arrival.
Denture Completes
Number of Days |
Fees |
Terms |
5 Days |
$100 |
Per arch |
4 Days |
$125 |
Per arch |
3 Days |
$150 |
Per arch |
2 Days |
$200 |
Per arch |
1 Day |
$250 |
Per arch |
Additional $15 for morning arrival.
Denture Repairs
Type of Repair |
Days |
Fees |
Flexible |
Minimum of 3 days |
No charge |
Acrylic |
Minimum of 2 days |
No charge |
1 Day Repair |
1 day |
$99.00 |
Additional $15 for morning arrival.
1 Day Denture Repairs
Number of Additional Teeth |
Fees |
Add up to 4 teeth |
$25 |
Additional teeth |
$16 per tooth |
Additional $15 for morning arrival.
Relines
Number of Days |
Fees |
3 Days |
No Charge |
2 Days |
$125 |
1 Days |
$150 |
Additional $15 for morning arrival.
SUBMIT A DIGITAL CASEThe Dental Lab aims to work together with dentists and oral surgeons to provide the ultimate and most effective treatment plan for their patients. That means we are able to pair with intraoral scanners from most of the major companies.
Align | iTero | Sirona | Cerec |Primescan | Trios| Carestream | Planmeca |Medit Link |Third Party IOS
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4 STEP PROCESS FOR DIGITAL DENTAL CASES
1. Send Digital Impression
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2. Digital Case Design
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3. Digital Production
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4. Track your cases
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INTRAORAL SCANNER PAIRING
The Dental Lab accepts scans from every type of intra-oral dental scanner. We can accept most .stl files for digital cases.
ALIGN | ITERO
• Go to the section labeled “Find a Laboratory” on your iTero Scanner, or you can search the lab locator at www.itero.com
• Connect with us by using our Company ID 21051, and be sure to select our Lab when sending cases.
• We are an iTero Certified Lab, please connect with us at any time for support or questions regarding your scanner.
• Connect with us by using our Company ID 21051, and be sure to select our Lab when sending cases.
• We are an iTero Certified Lab, please connect with us at any time for support or questions regarding your scanner.
SIRONA | CEREC | PRIMESCAN
• On your Cerec Connect Account, select “My Cerec Connect.”
• Search for Cornerstone Dental Lab. Check the box for Cornerstone Dental Lab and select “ADD.”
• Whenever you submit a case via Cerec, select our lab from your list.
• Search for Cornerstone Dental Lab. Check the box for Cornerstone Dental Lab and select “ADD.”
• Whenever you submit a case via Cerec, select our lab from your list.
TRIOS
• Visit us.3shapecommunicate.com
• Search [email protected] to find our lab and connect.
• Select Cornerstone Dental Lab whenever sending files.
• Search [email protected] to find our lab and connect.
• Select Cornerstone Dental Lab whenever sending files.
CARESTREAM
• Select Carestream Connect on your scanner and search for Cornerstone Dental Lab or [email protected].
• Select Cornerstone Dental Lab when submitting raw .STL files.
• Select Cornerstone Dental Lab when submitting raw .STL files.
PLANMECA
• Select Find a Lab option on your scanner.
• Search for either Cornerstone Dental Lab or [email protected].
• Add Cornerstone Dental Lab.
• Select Cornerstone Dental Lab when submitting scans.
• Search for either Cornerstone Dental Lab or [email protected].
• Add Cornerstone Dental Lab.
• Select Cornerstone Dental Lab when submitting scans.
MEDIT LINK
• Go to the Partners Tab and select “My Partner List”.
• Type in the lab’s name in the search bar, click on the “Request Partnership” button, and wait for your new partner to accept your request.
• Once we have accepted your request, you can begin sending orders to us. Each order will be listed as “Pending” until we accept it.
• Type in the lab’s name in the search bar, click on the “Request Partnership” button, and wait for your new partner to accept your request.
• Once we have accepted your request, you can begin sending orders to us. Each order will be listed as “Pending” until we accept it.
THIRD PARTY IOS
• We also accept cases from 3rd Party scanners such as; Midmark, BioBigBox, DDX, Heron Cloud and Shining 3D. You can find us on these IOS Portals by searching our Digital email at [email protected]. You may also send raw STL scans, DICOMS and zipped files directly to this email, providing you include Case Notes and pertinent information in your email.
​HELP US PROTECT YOUR CASES
If you do not have the proper supplies, please contact us. We are happy to assist you and have technicians available for questions or concerns. If you are a new customer, please contact The Dental Lab at 215-293-9760 for a welcome kit which includes everything you will need to send your first case to our laboratory. We look forward to a successful partnership.
Please note that The Dental Lab’s business hours are Monday through Friday, 8:30 am to 5:00 pm EST.
Please note that The Dental Lab’s business hours are Monday through Friday, 8:30 am to 5:00 pm EST.
REMAKE POLICY
Our products have a 5-year guarantee per the ADA regulations. The Dental Lab reserve the right to charge for the repairs or remake of any appliance returned to us that shows signs of alterations by others, misuse, and or abuse. We can not guarantee restorations, such as mouth guards, repairs, implant parts or any changes to the original prescription.
If the impression is not suitable, but is insisted upon being used, the restoration will not qualify for any guarantee. All dental appliances are custom made and can not be refunded. However, a credit will be issued and applied to your account for any case with problems pertaining to our laboratory work. The original case must be returned before a credit will be issued. In order for cases returned to be redone at no charge the cases must have the original appliance or restoration with the new impression. If a case is returned for a remake without the original appliance, we will charge your account. Once received, we will credit the amount onto your account balance.
If the impression is not suitable, but is insisted upon being used, the restoration will not qualify for any guarantee. All dental appliances are custom made and can not be refunded. However, a credit will be issued and applied to your account for any case with problems pertaining to our laboratory work. The original case must be returned before a credit will be issued. In order for cases returned to be redone at no charge the cases must have the original appliance or restoration with the new impression. If a case is returned for a remake without the original appliance, we will charge your account. Once received, we will credit the amount onto your account balance.
FREQUENTLY ASKED QUESTIONS
What are full-service dental labs?
Full-service dental labs offer Fixed, Removable, CAD/CAM, Implant, and Orthodontic departments. They should also offer the ability to outsource.
Full-service dental labs offer Fixed, Removable, CAD/CAM, Implant, and Orthodontic departments. They should also offer the ability to outsource.
Who can use dental lab services?
Dentists and Oral Surgeons choose to partner with us to get the best result for their patient.
Dentists and Oral Surgeons choose to partner with us to get the best result for their patient.
What is your turnaround schedule?
Our typical turnaround time around 2 weeks on most products.
Our typical turnaround time around 2 weeks on most products.
Crown and bridge
Restoration |
Days in the lab |
PFMs |
12-14 days |
Full Contour Lithium Disilicate |
6 days |
Full Contour Zirconia |
6 days |
Implants
Restoration |
Days spent in the lab |
Basic |
2-3 weeks |
REMOVABLE
Restoration |
Days spent in the lab |
Trays and Bite Blocks |
3 days |
Repairs |
2 days |
Set ups (Partial/Full) |
5-6 days |
Finish (Partial/Full) |
5-6 days |
Reline |
3 days |
Flexi partial set up |
5-6 days |
Flexi partial finish |
5 days |
What is your rush schedule?
Rush cases are always possible for an additional fee. Additional fees vary depending on the rush time and products.
Rush cases are always possible for an additional fee. Additional fees vary depending on the rush time and products.
Crown and Bridge
Number of Days |
Fees |
Number of Units |
5 Days |
$100 |
1 Unit |
4 Days |
$125 |
1 Unit |
3 Days |
$150 |
1 Unit |
2 Days |
$200 |
1 Unit |
1 Day |
$250 |
1 Unit |
Additional $15 for morning arrival.
DENTURE SET UP RUSH
Number of Days |
Fees |
Arches |
4 Days |
$125 |
Both arches included |
3 Days |
$150 |
Both arches included |
2 Days |
$200 |
Both arches included |
1 Days |
$250 |
Both arches included |
Additional $15 for morning arrival.
Denture Finish Rush
Number of Days |
Fees |
Arches |
4 Days |
$125 |
Both arches included |
3 Days |
$150 |
Both arches included |
2 Days |
$200 |
Both arches included |
1 Days |
$250 |
Both arches included |
Additional $15 for morning arrival.
Denture Completes
Number of Days |
Fees |
Terms |
5 Days |
$100 |
Per arch |
4 Days |
$125 |
Per arch |
3 Days |
$150 |
Per arch |
2 Days |
$200 |
Per arch |
1 Day |
$250 |
Per arch |
Additional $15 for morning arrival.
Denture Repairs
Type of Repair |
Days |
Fees |
Flexible |
Minimum of 3 days |
No charge |
Acrylic |
Minimum of 2 days |
No charge |
1 Day Repair |
1 day |
First arch $99.00 Second arch $73 |
Additional $15 for morning arrival. If additional repair services are needed, there may additional fees.
1 Day Denture Repairs
Number of Additional Teeth |
Fees |
Add up to 4 teeth |
$25 |
Additional teeth |
$16 per tooth |
Additional $15 for morning arrival.
Relines
Number of Days |
Fees per Arch |
3 Days |
No Charge |
2 Days |
$125 |
1 Days |
$150 |
Additional $15 for morning arrival.
What is your shipping procedure?
We optimize our couriers to achieve delivering the case on the date it is due. In order to keep up with compliance and make sure we are carrying out our duties as a dependable and responsible dental lab, we issue a processing fee on cases. Upgrading shipping is available for an additional fee.
We optimize our couriers to achieve delivering the case on the date it is due. In order to keep up with compliance and make sure we are carrying out our duties as a dependable and responsible dental lab, we issue a processing fee on cases. Upgrading shipping is available for an additional fee.
Are the materials FDA-approved?
Yes, all materials used at The Dental Lab are FDA-approved.
Yes, all materials used at The Dental Lab are FDA-approved.
What is your fee schedule?
A fee schedule can be provided through email or fax. We encourage new dentists and surgeons to call us and have a conversation to discuss how The Dental Lab can help you.
A fee schedule can be provided through email or fax. We encourage new dentists and surgeons to call us and have a conversation to discuss how The Dental Lab can help you.
Can I consult with a dental technician?
Our technicians are willing and ready to take your calls. We have several CDTs and MDTs on staff that are specialized in different departments who would be pleased to take a call.
Our technicians are willing and ready to take your calls. We have several CDTs and MDTs on staff that are specialized in different departments who would be pleased to take a call.
What is your remake policy?
Our products have a 5-year guarantee per the ADA regulations. The Dental Lab reserve the right to charge for the repairs or remake of any appliance returned to us that shows signs of alterations by others, misuse, and or abuse. We can not guarantee restorations, such as mouth guards, repairs, implant parts or any changes to the original prescription.
If the impression is not suitable, but is insisted upon being used, the restoration will not qualify for any guarantee. All dental appliances are custom made and can not be refunded. However, a credit will be issued and applied to your account for any case with problems pertaining to our laboratory work. The original case must be returned before a credit will be issued. In order for cases returned to be redone at no charge the cases must have the original appliance or restoration with the new impression. If a case is returned for a remake without the original appliance, we will charge your account. Once received, we will credit the amount onto your account balance.
Our products have a 5-year guarantee per the ADA regulations. The Dental Lab reserve the right to charge for the repairs or remake of any appliance returned to us that shows signs of alterations by others, misuse, and or abuse. We can not guarantee restorations, such as mouth guards, repairs, implant parts or any changes to the original prescription.
If the impression is not suitable, but is insisted upon being used, the restoration will not qualify for any guarantee. All dental appliances are custom made and can not be refunded. However, a credit will be issued and applied to your account for any case with problems pertaining to our laboratory work. The original case must be returned before a credit will be issued. In order for cases returned to be redone at no charge the cases must have the original appliance or restoration with the new impression. If a case is returned for a remake without the original appliance, we will charge your account. Once received, we will credit the amount onto your account balance.