4 Tips for working with client success and fulfillment

​At The Dental Lab, we pride ourselves on going above and beyond for our customers. For the past thirty years at our full-service dental lab, we have been committed to creating only the highest quality restorations for our customers. We know how complex a case can get and that each customer will need an individualized level of support. Our Client Success and Fulfillment Squad has compiled four helpful tips for making the most out of your relationships.

Our Client Success and Fulfillment Squad are directly responsible for making sure your case is treated with the utmost care when it arrives at our lab. From shipping to receiving, invoicing, and proactively making sure that all your questions are answered timely, this team handles it all. With their knowledge and years of expertise, they’ve put together the four key components for dentists and clinicians to follow in order to build their relationships with partnering dental laboratories.

1. First impressions are important. When you submit a case, make sure to provide the technicians with a detailed impression. Whether digitally made or made with alginate, the impression that you provide from your patient is the foundation from which we complete our work. Having a detailed impression can reduce the risk of a remake. An accurate impression helps us support a convenient timeline for your patient and enables us to assist you in delivering an exceptional patient experience.

For impressions made with alginate, make sure to keep them moist with a wet paper towel, this will prevent them from hardening and potentially breaking during the shipping process.

Mind the Laboratory Turnaround Time
The Dental Lab has a turnaround time of approximately ten days, depending on the materials that are used to create the order, However, rush cases on tighter timelines can be accommodated as needed. When it comes to turnaround time, especially in a rush case, this is an excellent opportunity to be proactive in calling the lab to confirm an ideal timeline. It enables the dental lab to create a production schedule around the needed timetable.

3. Communication is Key
Phone and email support are essential when it comes to a relationship between a dental lab and a dentist. The Lab provides both phone and email support with our heads from any of our departments–including our technicians. Our technicians are always available to speak directly with our clients and no question is too complicated to handle. 

We understand how frustrating it can be to wait to get an answer. That’s why at The Dental Lab, we pride ourselves on giving quick and accessible support to all our customers, helping them stay informed throughout the fulfillment of their orders.

4. Proper Packing is Vital
When shipping a case, it is crucial to include all the necessary data for the laboratory to properly create a restoration. Some proper materials include a clearly written prescription, the patient’s full name, and the required tooth shade. In addition, it is just as important to protectively pack the materials so they arrived safely. Wrap your items in bubble wrap or any other cushioning that can ensure safe travel to the lab. 

​Get in Touch with The Dental Lab

We hope you found this article helpful. If you would like to learn more about Client Success and Fulfillment Squad or hear any more tips from our team on how to successfully interact with a lab, please do not hesitate to contact us.

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